Refund Policy

Max Vision Solutions Private Limited

Last Updated: 04-Dec-2025

At Max Vision Solutions Private Limited (“MVS”, “we”, “our”), we strive to deliver high-quality digital solutions and maintain transparency throughout every project. This Refund Policy explains how refunds are handled for all services, including fixed-cost, hourly, and milestone-based projects.

1. General Refund Policy

1.1 Refunds are not guaranteed and are evaluated on a case-by-case basis.
1.2 Refunds are not applicable once:

• The project has begun and resources have been allocated
• Work has been delivered for review
• A milestone has been approved
• Client has delayed responses, content, or approvals
• The client changes the project scope mid-way
  1.3 Refunds do not apply to:
• Domain purchase
• Hosting services
• Third-party plugins/software
• Licensing fees
• Payment gateway charges
• Ad spend (Google Ads, Meta Ads, etc.)
• Digital marketing monthly retainers

2. Refund Policy for Fixed-Price Projects

2.1 In fixed-cost projects, the client may request a refund only before design approval or before the start of development.
2.2 Once a design, layout, or functionality is approved, no refund is provided.
2.3 If the project is cancelled by the client after work has started, the client must pay for:

• All work completed up to that point
• Resources allocated
• Any third-party expenses already incurred

3. Refund Policy for Milestone-Based Projects

(This includes the clauses you requested)

3.1 For milestone-based projects, payments are split into clearly defined stages (“milestones”).

3.2 Refunds apply ONLY to the milestone the client is not satisfied with.

• A full project refund is not applicable.
• Previously completed or approved milestones are non-refundable.

3.3 A milestone qualifies for refund consideration only when:

• The deliverables of that milestone were received but not approved, and
• The client provides valid written feedback explaining the issue within the defined review period.

3.4 Milestones will be considered “accepted” and non-refundable if:

• The client has approved them verbally, via email, or by continuing to the next milestone.
• The milestone was delivered and the client did not provide feedback within the review period.
• The client has already used the delivered files/UI/code.

3.5 If the client terminates the project mid-way, the following must still be paid:

• All completed milestones
• All in-progress milestones
• Any third-party or licensing costs

Only the upcoming milestone (not started or not approved) may be evaluated for partial or full refund.

3.6 Refunds will not be granted for milestone dissatisfaction caused by:

• Change in client’s preferences
• New requirements added after quotation
• Delays caused by the client
• Lack of timely feedback
• Change of team, ownership, or management on the client’s side

4. Refund Policy for Hourly-Based Projects

4.1 Refunds are not applicable for hourly billing.
4.2 Clients pay for the actual hours worked and logged.
4.3 Work logs and task reports will be provided upon request.

5. Non-Refundable Services

No refunds apply to:

• Website maintenance packages
• Monthly digital marketing services
• SEO services (results vary by algorithm and competition)
• Content writing
• UI/UX design once delivered
• Cloud setup or configuration
• Emergency support services
• Custom integrations involving third-party APIs

6. Delivery Delays & Liability

6.1 MVS is not liable for delays caused by:

• Client-side delays in approvals or content
• Third-party service issues
• Hosting/server limitations
• Scope changes after project start
• External dependencies (APIs, plugins, government services, etc.)

6.2 Delivery delays do not qualify for refunds.

7. How to Request a Refund

All refund requests must be made in writing to:

📧 hello@maxvisionsolutions.com
Subject: Refund Request – [Project Name]

Include:

• Client name & company
• Project details
• Invoice/milestone number
• Reason for refund request
• Screenshots or reference materials (if applicable)

Refund reviews take 7–14 working days.

8. Refund Processing

8.1 Approved refunds are processed within 10–21 business days.
8.2 Refunds will be issued via the same payment method originally used.
8.3 Payment gateway charges and taxes are non-refundable.
8.4 Partial refunds may be issued where appropriate.

9. Agreement

By starting a project, making a payment, or approving a quotation, the client confirms they have read, understood, and agreed to this Refund Policy.